FREQUENTLY ASKED QUESTIONS
Having questions in your mind? Get answers here.
WHEN DO I GET MY DEPOSIT REFUND?
You will get the deposit refund within 10-15 working days after returning the outfit.
What methods of payment do you accept?
We accept Online Payment.
WHAT IS SECURITY DEPOSIT?
Refundable Deposit Amount: This security deposit is fully refundable if the outfit is returned in good condition. What’s good condition, you ask? We understand a drink can spill, or perfume and lipstick can stain an outfit sometimes. We don’t charge for minor damages or stains. However, if the outfit is damaged significantly i--e the cost of repair is high then we shall deduct partial or full value of the security deposit. We’ll decide the amount on a case-by-case basis at our discretion. The exact amount is mentioned on each product's detail page and called out as refundable on your cart when you checkout.
WHAT IF I LOSE THE PRODUCT?
The entire Security Deposit will be forfeited.
How do you ensure hygiene?
At lagnvastra customer delight is everything and we hold ourselves to very high hygiene standards. We have partnered with laundry experts to ensure each outfit is properly dry cleaned before being delivered to a customer. We take great care of our accessories too - each accessory is sterilised before you receive it.
SHOULD I BE WORRIED ABOUT THE DRY-CLEANING?
-NOPE! You don’t have to worry, we care about your hygiene! Our quality check team ensures your attire is ready to flaunt. :)
Which cities do you deliver to?
We deliver the dress in all the major cities of chattishgarh
Whom do I contact if I face any payment issues?
If you face any issues with the payment, you can email us at care@lagnvastra or call us on 8358881111. Our customer care team will get in touch with you asap to resolve the issue